Frequently Asked Questions

Everything you need to know about shopping with Due West.

What is your standard shipping timeframe?

We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

How do I return an item that doesn't fit?

We accept returns on all unworn items with original tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.

Are your products ethically sourced?

At Due West, we prioritize sustainability. 90% of our seasonal collections are produced in certified fair-trade factories using organic or recycled materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.